Enhance Physio & Performance Clinic is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law. By using our services, you agree to this Privacy Policy and our Terms & Conditions.

Who We Are

Enhance Physio & Performance Clinic is the data controller responsible for your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and store the following information:

• Contact details (name, address, email address and telephone number)

• Date of birth and emergency contact details

• Medical history, assessment findings and treatment records

• Private medical insurance information where applicable

• Booking, payment and appointment history

• Information you provide by email, phone, online forms or in person

Clinical records are stored securely and retained for the legally required period.

How We Use Your Information

We use your information to:

• Provide physiotherapy and rehabilitation services

• Manage appointments, bookings and payments

• Communicate with you about your care

• Send appointment reminders and service updates

• Meet our legal and professional obligations

• Improve our services

We will only send marketing emails if you have chosen to receive them. You can unsubscribe at any time.

Sharing Your Information

We only share your information when necessary:

• With trusted service providers (such as our booking and payment systems)

• With your consent (for example, when communicating with your GP, consultant or insurer)

• Where required by law or to protect our legal rights

We never sell your personal information to third parties.

Website & Cookies

Our website may use cookies and analytics tools to help improve your experience and understand website usage. You can manage cookie preferences through your browser settings. Our website may also contain links to third-party websites, which have their own privacy policies.

Your Rights

Under UK GDPR you have the right to:

• Access your personal information

• Request correction of inaccurate data

• Request deletion of your data where legally appropriate

• Withdraw consent where processing is based on consent

• Object to certain types of processing, including direct marketing

• Request a copy of your data in a portable format

To exercise any of these rights, please contact us.

Data Security

We take appropriate technical and organisational measures to protect your personal information. While no online system can guarantee complete security, we work to keep your information safe and secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us:

Enhance Physio & Performance Clinic
Email: info@enhancephysioperformance.com 
Address: 164 Brighton Rd, Coulsdon, CR5 2NE